Sorry, Charter

The first team from Charter who responded to our distress call was . . . largely useless. Very polite, though!

As a follow-up, a crew-of-one came out the next week. It was the end of the workday and unscheduled; he just dropped by. And he was professional and thorough as he quickly diagnosed and fixed the true problem.

User Error.

D'oh!

(There was a loose cable behind our television from when we used to have a VCR upstairs. It presented no problem until we stressed the system by adding cable internet.)